Refund policy

Returns & Refunds Policy

Due to hygiene regulations and to protect all of our customers, we do not accept returns or refunds unless an item is faulty or damaged.

Faulty or Damaged Items

We offer a 14-day refund or exchange policy in the event that an item arrives faulty or damaged.

• You must notify us within 14 days of receiving your jewellery

• Please provide clear photo evidence via our Contact Us page

• Items must be unworn, in their original condition, with tags still attached and in original packaging

Hygiene Exempt Items (Non-Returnable)

The following items cannot be returned or exchanged due to hygiene regulations:

• Earrings or pierced jewellery

• Nose rings

• Sets that include earrings

• Customised or personalised items

General Return Conditions

To be eligible for a return:

• Items must be in the same condition as received

• Unworn or unused

• With tags attached and original packaging

Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

To request a return, please use the Contact Us form on our homepage.

Return Shipping

• If a return is approved for a non-faulty item, the customer is responsible for return postage

• A £4 postage & packaging fee will be deducted from the refund

• Approved returns must be sent back within 10 days using a tracked service

• Returns sent after this period cannot be accepted

Damages & Issues on Arrival

Please inspect your order upon delivery. If your item is damaged, faulty, or incorrect, contact us within 48 hours of receiving your order so we can resolve the issue promptly.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or card provider.