FAQ Answers

How long does shipping take?

Shipping times vary based on location. In the UK, delivery typically takes 2-3 working days. For Europe, the aim is also 3-5 working days, while worldwide delivery is expected within 6-7 working days. Please note that during busy periods, dispatch may take longer. 

If you need urgent orders, feel free to message us on WhatsApp through our page — we’ll do our best to help you out.

What is your return policy for jewellery?

Due to hygiene regulations, we do not accept returns or offer refunds unless an item is damaged or faulty. If you receive a defective or damaged product, please contact us within 48 hours of delivery and include photographic evidence to begin the return process.

In certain cases, we may offer store credit for future purchases. We strongly recommend reaching out to us through our Contact Us page, via email, or through WhatsApp on our website for assistance.

Do you offer free shipping?

Yes, we offer free shipping on orders that total £20 or more after any discounts have been applied. Shipping costs will be calculated at checkout based on your address details.

At this time, we do not offer free shipping for international orders. However, we always strive to provide the fastest and most cost-effective shipping options available.

How can I track my order?

Once your order has been dispatched, you will receive a notification from Royal Mail or Evri containing your tracking information. You can use this information to monitor the status of your shipment.

Do you offer a discount for first-time buyers?

Yes! Use code 'HELLO' at checkout on your first order to enjoy 10% off

What should I do if my order does not arrive?

If you have not received your order within 10 working days, please contact us. We will liaise with the shipping company to locate your parcel. Claims for missing items can only be made after 10 working days but within one month of dispatch.

Can I customize my jewellery order?

Currently, we do not offer customization options for our jewellery pieces. Each item is designed to reflect traditional aesthetics and craftsmanship, ensuring a unique and elegant look.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Klarna, and Apple Pay. Klarna offers flexible “buy now, pay later” options, and Apple Pay provides a fast and secure checkout experience. All transactions are processed securely to ensure your details are protected.

How can I contact customer service for further inquiries?

You can reach our customer service team through the 'Contact Us' form on our website. Please provide your full name, order number, and the date of your order to facilitate a quicker response. We aim to respond within 1-2 working days.